Account

Account Deletion

Loqaly

This policy explains how you can permanently delete your Loqaly account, as well as how your data is handled, scrubbed, or retained during the deletion process.

Last updated: October 20, 2026

1. How to Delete Your Account

Whether you are a Customer or a Seller, you can initiate the permanent deletion of your account directly from the Loqaly app:

  • Navigate to the Account Manager page within the app settings.
  • Scroll down to the Danger Zone section.
  • Tap the Delete Account button.
  • Review the warning prompt and confirm the action permanently.

2. Customer Account Deletion

For standard Customer accounts, the deletion process is immediate and comprehensive:

  • Your primary Firestore user profile document is permanently deleted.
  • All associated storage files, such as your profile avatars, are removed from our backend.
  • Your Firebase Authentication record is completely wiped, removing your ability to log in.

3. Seller / Shopkeeper Account Deletion

Because Sellers engage in financial transactions and service facilitation, specific conditions and data retention rules apply to their account deletion:

  • Unpaid Dues Restriction: You cannot delete your account if you have unpaid commission dues.
  • Rate Limiting: Some safeguards may temporarily limit repeated deletion requests.
  • Data Scrubbing: Your Personally Identifiable Information (PII) is overwritten and scrubbed from your shop and user documents.
  • Asset Removal: Shop images, inventory images, and profile avatars are permanently deleted from cloud storage.
  • Collection Deletion: Inventory listings and customer service forum threads are completely wiped.
  • Financial Record Retention: Non-PII financial records stored in orders, dues, and wallet are preserved for accounting and fraud prevention.

4. Security Measures

All account deletion requests are processed via secure backend cloud functions. Our systems verify the authenticated user's unique ID to prevent unauthorized deletion and only allow the account owner to proceed.

5. Contact Information

Deletion requests are processed within 3–7 business days. If you experience any issues deleting your account or have questions regarding data retention, contact our support team:

Company: OneAM Productions
Email: contacts@loqaly.in

Frequently asked questions

Can I undo account deletion?

No. Once confirmed, deletion is permanent for the account and associated personal data, except for records we must keep for legal or transactional reasons.

Why can’t I delete my seller account?

If there are unpaid dues or verification issues, the system blocks deletion until those are cleared to protect financial integrity and prevent fraud.

Do you still keep order records?

We keep non-personal financial records for accounting, dispute resolution, and safety compliance, even after personal profile data is removed.